Zoho Highlights AI-Powered Solutions at Zoholics Hong Kong

Zoho Corporation, a global technology leader founded in India, offering a unified, privacy-centric software suite designed to power every aspect of business operations, sees strong growth potential for SaaS solutions in Hong Kong’s dynamic and digitally driven business environment. Zoho is focused on advancing its solutions and broadening its presence to deliver greater value to businesses in Hong Kong.

According to Statista, Hong Kong’s SaaS market is projected to grow from USD $1.32 billion in 2025 to USD $3.24 billion by 2030, representing a compound annual growth rate (CAGR) of 19.72%. This growth is driven by several key factors, including the shift to remote work and virtual collaboration, accelerated digital transformation across industries, and increasing awareness of cloud technology benefits among businesses and consumers. High internet penetration and customer preference for flexible, scalable solutions further support this trend, even as the market navigates competitive pressures and regulatory considerations. Additionally, by 2030, the adoption of AI-powered products and solutions could generate USD $36.7 billion in economic benefits for Hong Kong businesses.

To support this momentum, Zoho has deepened its engagement with the Hong Kong market, reporting 16% year-on-year revenue growth in 2024 across its customer experience and productivity solutions portfolio. This reflects growing adoption of Zoho’s integrated suite of enterprise-grade SaaS offerings, which help organisations streamline operations, improve collaboration, and scale efficiently.

Zoho Leverages AI to Deliver Greater Value to Hong Kong Businesses, Introduces Zia LLM

At its flagship Hong Kong user conference, Zoholics, held this August at the Kowloon Shangri-La, Zoho introduced Zia LLM, its proprietary large language model, previewed the upcoming integration of Zia Hubs, and showcased the enhanced CRM for Everyone platform with advanced Zia AI (Artificial Intelligence) capabilities. Together, these solutions are designed to help businesses in Hong Kong harness AI for greater productivity, contextual decision-making, and seamless cross-departmental collaboration.

Commenting on the conference, Gibu Mathew, VP and GM, Zoho APAC, said:
“Our mission in Hong Kong is to empower every business, from startups to large enterprises, with accessible, integrated, and AI-driven technology. Our user conference in Hong Kong embodies this goal. Leveraging AI within our fully owned ecosystem, we’re introducing tools that drive efficiency, smarter decision-making, and faster growth.”

Zoho’s portfolio includes enterprise email solutions such as Zoho Mail and Zoho Workplace, offering secure, ad-free communication and collaboration tools designed for modern businesses. These, alongside AI-powered innovations, position Zoho as a key enabler of Hong Kong’s SaaS-driven digital future.

Zia LLM, Built from the Ground Up and Optimised for Business

Zoho has launched its own large language model, Zia LLM, built completely in-house by leveraging NVIDIA’s AI-accelerated computing platform. Trained with Zoho product use cases in mind—ranging from structured data extraction, summarisation, RAG, and code generation—Zia LLM is comprised of three models with 1.3 billion, 2.6 billion, and 7 billion parameters, each separately trained and optimised for contextual applicability that benchmark competitively against comparable open-source models in the market. The three models allow Zoho to optimise the right model for the right user context always, striking the proper balance between power and resource management. This focus on right-sizing the model is an ongoing development strategy for Zoho.

While Zoho supports many LLM integrations for users, including ChatGPT, Llama, and DeepSeek, Zia LLM continues Zoho’s commitment to data privacy by allowing customers to keep their data on Zoho servers, leveraging the latest AI capabilities without sending their data to AI cloud providers.

Zia Hubs: AI for Enterprise Data, Engineered for Privacy and Security

Zia Hubs, a solution within Zoho WorkDrive, exposes new forms of unstructured business data to the company’s broad portfolio of applications and AI services. This allows organisations to present any type of business content to Zoho’s powerful capabilities and services, including agentic AI, comprehensive analysis, and accurate, unified search, regardless of file format or structure.

Designed with a high level of user control over content accessibility, Zia Hubs enables users to organise project- or task-specific content into dedicated hubs within WorkDrive. This includes a wide range of content formats such as PDFs, documents, videos, and audio files.

Elaborating on the announcements, Gibu added, “CRM is no longer just a sales solution; it’s the central nervous system of modern business. With AI and automation built-in, it can empower every department, from marketing, to HR, to customer support, to work smarter, faster, and more collaboratively. Meanwhile, Zia Hubs represents our long-term AI strategy, laying the groundwork for a future where intelligent agents can act contextually on content across the company’s entire product suite.”

CRM for Everyone

CRM for Everyone—a platform built for every function in the organisation—just got better with deeper AI and work orchestration capabilities, all powered by Zia, Zoho’s in-house AI engine.

The integration unlocks a host of new capabilities, including:

• Report Creation with Ask Zia: Agentic capability wherein a user issues a prompt to create a report, which Zia builds on the user’s behalf with real-time build visualisation.
• Custom Module Creation: A no-code experience to customise the CRM implementation, such as creating modules, modifying field types, and customising permission configurations.
• Workflow Creation with Ask Zia: Utilise plain text prompts to easily create custom workflows.
• Image to Canvas: Allows users to bring an image to life by adding a visual design layer to the CRM.

Beyond this, CRM for Everyone also sees further enhancements through the addition of Connected Records, which automatically links work across team modules to ensure the smooth flow of context through the customer journey. Also introduced is Connected Workflows, an orchestration engine and builder that automatically coordinates work across the many teams involved in delivering the customer experience.

Zia LLM will be deployed across Zoho’s data centres in the US, India, and Europe. The model is currently testing for internal use cases across Zoho’s broad app portfolio, and will be available for customer use in coming months. Zia Hubs is scheduled to be released later this quarter, while CRM for Everyone is now available in Hong Kong.

Zoho AI Differentiation

Zoho is committed to designing and incorporating artificial intelligence guided by the principles of customer privacy and value. Our generic AI models across contextual, assistive, and agentic AI are not trained on consumer data, and do not retain customer information. Zoho builds AI tools with usefulness in mind, striking a balance between providing AI technology that assists workers, while right-sizing models that don’t require burdening consumers with additional costs.