Tricentis: 74% of Singapore Businesses Lose About S$600K Annually to Poor Software Quality

Tricentis, a global leader in continuous testing and quality engineering, has released the findings of its global 2025 Quality Transformation Report, which surveyed over 2,700 global CIOs, CTOs, VPs of engineering, DevOps and quality assurance leaders, and software developers across various industries, including public sector, energy and utilities, manufacturing and financial services.

The inaugural survey exposes the growing challenges in delivering quality software as well as dissonance among today’s technology leaders and professionals around how to prioritise speed, quality, and cost in today’s AI-driven economy.

What Tricentis Found in Its Study

In Singapore, the study found:

• Quality gaps are costing organisations more than half a million dollars every year. 74% of Singapore organisations believe poor software quality costs them between USD $500,000 (S$660,000) and USD $5M (S$6.6M) or more annually. Organisations in the manufacturing industry suffer the highest costs, with more than a third (39%) paying upwards of USD $1M per year due to poor software quality.
• Software outage threats intensify. 61% of Singapore organisations significantly at risk of software outage within the next year, with 7% of respondents already suffering from a major software outage this year.
• Software quality and speed remain priorities, but delivery pressures lead to untested software. 46% of Singapore organisations are focused on improving overall software quality and increasing speed of software development and deployment. This ranks significantly higher than the global average, where only 13% emphasised quality. Despite this focus on quality, nearly half (47%) of Singapore organisations ship code changes without fully testing them, citing the need to expedite release cycles (47%) and accidental slips of untested code (45%) as driving factors.
• Agentic AI looks set to help plug productivity, quality, and performance gaps. The majority of organisations surveyed (80%) report excitement about the possibility of AI agents to assume their monotonous tasks in the development and delivery cycle, freeing up time for more strategic and rewarding work.
• AI is gaining executive trust to drive critical high-stakes decisions. 87% CIOs, CTOs, and software delivery teams are confident in AI’s ability to autonomously make software release decisions, with 94% of organisations plan to increase AI use in software testing in future. Areas where technology leaders and software development professionals expect to see the most impact include autocorrecting during test execution (28%), analysing execution results (27%), and improving software speed (26%) and quality (25%) overall.
• Organisations recognise critical AI skills required for successful software quality. Nearly half of respondents (48%) identified ethical AI considerations and risk for maintaining software quality, followed by contextual understanding (44%), and mastery of AI prompting techniques (44%).

Tricentis Speaks About These Findings

“Recent software outages due to unchecked or untested code changes showcase just how critical high-quality software is to the wider organisational ecosystem, and having the right balance of quality and speed to serve developing technological needs is paramount,” said Kevin Thompson, Chief Executive Officer at Tricentis. “As AI continues to evolve, we believe tech leaders and practitioners need to define what quality means for their organisation to strike the right balance between quality, speed, and cost, while implementing comprehensive testing strategies to deliver better business outcomes.”

“The financial impact of poor software quality is a clear threat to business resilience and growth,” said Damien Wong, Senior Vice President for Asia Pacific at Tricentis. “As Singapore organisations accelerate software development cycles, maintaining rigorous quality standards through AI testing, smarter testing strategies and increased investment in AI skills to manage emerging risks, maintain software resilience and sustain long-term innovation.”

As outlined in the report, the paradigm shift taking place in software development, accelerated by AI, presents both obstacles and opportunities for leaders and practitioners to capitalise on innovative solutions that help address the ongoing discussion related to speed and quality.

Tricentis provides a full suite of AI-powered quality engineering solutions that address critical aspects of the software delivery process for enterprise organisations. The full Tricentis 2025 Quality Transformation Report is available to download HERE. To sign up for the webinar on 29 May 2025, register HERE.