To keep up with the realities of economic terms, businesses need to adapt their perspectives of the employee experience and how it plays out in a digital environment. Central to this employee experience is the high expectations when it comes to not only the technologies available in the workplace but also the support provided for these technologies. Specifically, employees in this digital age expect the following:
The Employee Experience (EX)
People often associate “employee experience” with a positive work environment. Some may view this as adapting to the changing needs of a workforce whose expectations are being shaped more and more by the consumer marketplace. However, in a hybrid working world, there is a second aspect that must drive your IT department’s emphasis on employee experience.
It’s not uncommon to see definitions of employee experience that reflect those of customer experience (CX). Forrester research states in 2019 that “the most significant aspect for employee experience is being able to make progress every day toward the task that they consider is most important,” highlighting the significance of employee experience for IT firms servicing hybrid working employees. The extent to which IT services and support contribute to or detract from employees’ ability to do their jobs effectively is a key factor in how satisfied they are with their jobs, as shown by this statement. While the advantages of investments made by the HR and facilities teams to enhance the employee experience are more difficult to measure, the potential benefits of IT enhancements based on experience data on business processes and outcomes can be seen instantaneously.
