Salesforce Brings Local Data Residency for Agentforce to Indonesia

Salesforce is expanding its services on Hyperforce, the company’s trusted next-generation platform architecture, in Indonesia with Data Cloud, Agentforce, Tableau Next, Tableau Cloud, and Marketing Cloud Next now available. First introduced in Indonesia in 2023, this expansion will allow customers to meet the necessary data residency, availability, security and regulatory compliance requirements, an imperative for regional and global organisations in regulated industries such as the government, financial services or telecommunications. This, in turn, will be helping Indonesian businesses leverage the country’s USD $366 billion AI opportunity.

Hyperforce lets businesses, particularly those operating regionally, store data within country borders. This helps businesses align with evolving data privacy regulations, enhancing data security, and fostering trust among customers and stakeholders by demonstrating a commitment to compliance. The Hyperforce infrastructure is composed of code rather than hardware, so Agentforce, the Salesforce Platform, and Customer 360 Apps can be delivered rapidly and reliably to locations worldwide, giving customers more choice and control over data residency.

Bringing the Power of Salesforce’s Deeply Unified Platform to Indonesia

As agentic AI takes off, this expansion allows customers to easily deploy the following solutions:

• Agentforce: Agentforce is the agentic layer of the Salesforce platform for deploying autonomous Artificial Intelligence (AI) agents across any business function. Agentforce includes a set of tools to create and customise agents, as well as a library of ready-to-use skills for use cases across sales, service, marketing and commerce, Tableau, Slack, partners and more. Agentforce helps businesses build powerful autonomous agents that work behind the scenes, without constant human oversight, for any application, workflow, or process.
• Data Cloud: Data Cloud unlocks the full value of enterprise data. Natively built on the Salesforce Platform, Data Cloud powers Customer 360 apps, Agentforce, and amplifies existing data lake or warehouse investments to activate real-time insights and intelligent action. Data Cloud brings together all of a business’ structured and unstructured data from any source and harmonises it to create unified customer profiles. These profiles are the trusted data source that powers every agent action, automation, insight, and more across the Salesforce platform. Data Cloud—the heart of Agentforce—makes it possible to collect and integrate all of a company’s enterprise data and metadata in one place.
• Marketing Cloud Next: Marketing Cloud Next is built natively on the Salesforce Platform and brings agentic marketing to life with actionable data, cross-departmental workflows, and autonomous AI agents embedded across the entire customer funnel. Marketing Cloud Next introduces powerful agentic innovations that help teams move faster, engage at scale, and drive better results across the entire customer funnel—all from a single platform.
• Tableau Next and Tableau Cloud: Tableau Next introduces a new approach to business intelligence, evolving traditional analytics to an agentic analytics platform. It is built on the Salesforce platform and leverages the power of Data Cloud to deliver enterprise-grade performance, robust security, and flexible, zero-copy data integration for seamless data connectivity. Tableau Cloud is a fully-hosted, cloud-based, enterprise-grade analytics solution designed to empower organisations with intelligent tools and insights where people already work. A fast, flexible, easy-to-use platform for data prep, authoring, analysis, collaboration, publishing, and sharing of analytics content, Tableau Cloud supports people and organisations across all stages of their digital transformation and data-driven culture.

Why Customers Are Choosing Hyperforce

Customers choose Hyperforce for:

• Scalability: Hyperforce enables businesses to grow and scale more flexibly. Customers can have confidence that their business can respond to changing market needs by scaling their Salesforce applications up or down as needed.
• Sustainability: The infrastructure is built on 100% renewable energy and a commitment to net-zero carbon emissions across operations.
• Security and Compliance: Hyperforce is secure by default, with least-privileged control, zero-trust principles, and encryption of customer data at-rest and in-transit. Hyperforce enables compliance with regional, industry-specific, and company-specific regulations, as well as provides comprehensive privacy standards that help give customers control and transparency over their customers’ data.
• Resiliency: Mission-critical services are spread across multiple availability zones to help ensure high availability and protect against outages. Data is replicated across availability regions. Services are also labeled with availability tiering to manage service level objectives and resilience planning.

“We know that for many customers in Indonesia, especially those in regulated industries, the ability to store data in-region is critical. Hyperforce not only strengthens businesses’ ability to navigate diverse regulatory environments with confidence, it also helps lay the foundation for a trusted, agile, and scalable digital ecosystem as organisations start to implement Agentforce across their business,” said Arun Kumar Parameswaran, Executive Vice President & Managing Director, South Asia, at Salesforce.