Milliken’s 7,000 employees work globally, so even the smallest technology outage can cause a considerable impact. IT support is critical in ensuring that business operations run smoothly and successfully. For which, robust processes and well-adopted ITSM and ITAM solutions are foundational.
As the company digitally transformed, it realised that it needed to improve collaboration and customer experience, and it’s existing, separate solutions for ITSM and ITAM were no longer viable.
The Milliken team was looking for an integrated ITSM-ITAM solution that provided better self-service, automation, and knowledge-handling capabilities, while also supporting asset life cycle management. And the answer was – Symphony SummitAI.
Find out how Milliken did it by checking out the PIX below:
