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Introducing the Award-Winning Talkdesk: A Collaboration between Commerce Access and Digital Paper

Commerce Access Sdn. Bhd (CASB), a company known for Business Process Outsourcing (BPO) and Digital Paper Sdn. Bhd. (DPSB), a cloud solution service provider has joined forces to introduce the latest in Contact Centre as a Service (CCaaS) technology to Malaysia known as Talkdesk, a leading CCaaS platform.

The strategic alliance between CASB and DPSB aims to cater to the rising demand for cutting-edge contact center solutions that optimize operational efficiency and deliver unparalleled customer satisfaction.

Talkdesk has been recognized as a leader in the GartnerĀ® Magic Quadrantā„¢ for CCaaS for four consecutive years as well as on Forbes Cloud 100. A cloud-based platform powered by advanced AI Technology, Talkdesk enables businesses to deliver intuitive user experiences and seamless interactions across multiple communication channels.
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With this state-of-the-art solution, companies can provide exceptional customer experiences without the burden of costly hardware investments and with faster implementation times.
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According to Observe AI, contact centers have KPI metrics with a focus on customer experience (55%) and customer satisfaction scores (58%). Global companies are also spending top dollar on contact centre software with more than $24 billion spent, and more investments to come.
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“We are excited to announce our partnership with Talkdesk and DPSB, which enables us to provide a complete solution that combines exceptional services with the latest technology,” saidĀ  Afidah Kamarudin, Vice President of CASB.
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“Talkdesk’s industry-leading CCaaS platform perfectly complements our commitment to creating impactful business growth for our clients. Together, we strive for a partnership built on trust and joint benefit, ā€œ she further added.
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Rickie Liew, Managing Director of DPSB, expressed great enthusiasm about the partnership, stating, “We are extremely delighted about this collaboration with CASB, a reputable company.
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ā€œIt enables us to expand our presence in Malaysia and offers more businesses the opportunity to harness the power of our advanced CCaaS platform.”
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With a growing emphasis on improving customer experiences, contact centers have taken on a pivotal role in shaping how companies engage effectively with their clients. In Malaysia, the contact center applications market is expected to witness a steady Compound Annual Growth Rate (CAGR) of 1.5% from 2016 to 2023, reflecting the significance of these platforms in modern business interactions.
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For more information about Talkdesk’s CCaaS platform, please visit www.casb.com.my or contact Commerce Access Sdn. Bhd. customer service at enquiries@casb.com.my or call 03-7985 5260.

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