HubSpot Launches First CRM Deep Research Connector with ChatGPT

HubSpot has officially announced that it is the first CRM to launch a deep research connector with ChatGPT.

More than 250,000 businesses rely on HubSpot as their single source of truth for customer data across marketing, sales, and service. This launch will enable a complete view of the customer journey, giving HubSpot customers an edge, especially in an era where Artificial Intelligence (AI) is only as powerful as the data behind it.

Over 75% of HubSpot customers already use ChatGPT, and this deep research connector will make it easy for customers to apply powerful, doctorate-level research and analysis to their own customer data and context, and to put those business insights to work.

Supercharging Hubspot with ChatGPT

This partnership represents a game-changing moment for go-to-market teams. Within ChatGPT, for example:

• Marketers can ask, “Find my highest-converting cohorts from recent contacts and create a tailored nurture sequence to boost engagement,” and then use the insights to launch an automated workflow in HubSpot.
• Sales teams can find new opportunities by asking, “Segment my target companies by annual revenue, industry, and technology stack. Based on that, identify the top opportunities for enterprise expansion.” They can then instruct ChatGPT to bring these details back to HubSpot for prospecting.
• Customer success teams can say, “Identify inactive companies with growth potential and generate targeted plays to re-engage and revive pipeline,” and then take those actions in the Customer Success Workspace in HubSpot to drive retention.
• Support teams can say, “Analyse seasonal patterns in ticket volume by category to forecast support team staffing needs for the upcoming quarter,” and activate Breeze Customer Agent in HubSpot to handle spikes in support tickets.

“Launching the HubSpot deep research connector means businesses and their employees get faster, better insights because ChatGPT has more context. We’re thrilled to work together to bring powerful AI to many of today’s most important workflows,”said Nate Gonzalez, Head of Business Products at OpenAI.

“The HubSpot connector is like having an extra analyst on the team, empowering sales reps to identify risks, opportunities, and next best actions,” said Colin Johnson, Senior Manager, CRM, at Youth Enrichment Brands. “For a non-technical user, the fact that it’s easy to use and talks directly to my data is huge. ”

“We’re building tools that help businesses lead through the AI shift, not just adapt to it,” said Karen Ng, SVP of Product and Partnerships at HubSpot. “By connecting HubSpot CRM data directly to ChatGPT, even small teams without time or data resources can run deep analysis and take action on those insights—fuelling better outcomes across marketing, sales, and service.”

Easy to Use and Easy to Trust

Customers who have admin controls can enable the connector for their organisation by going to ChatGPT and turning on the deep research connector, selecting HubSpot as a data source, and authenticating their account. From there, any user in the organisation can toggle it on, sign in, and start asking questions.

In addition to being easy to use, this first-of-its-kind deep research connector is also easy to trust.

HubSpot built the deep research connector to ensure users only see the CRM data they are allowed to access in HubSpot. For example, individual sales reps will only see pipeline data for deals they have permission to view.

With this deep research connector, customer data is not used for AI training in ChatGPT.

Availability

The deep research connector will automatically be available to all HubSpot customers across all tiers with a paid ChatGPT plan (in ANZ: Team, Enterprise, Pro, Plus, and Edu). ChatGPT responds to the language used in the prompt, with all available languages here.

Learn more about this innovative deep research connector on its overview page.