Hongkong Land Launches Hong Kong’s First AI-Powered Intelligent Facility Management Platform

Hongkong Land has launched the Hong Kong’s first Artificial Intelligence (AI)-powered intelligent facility management platform, the IFMCT, setting a new industry standard for commercial property management, and demonstrating the Company’s commitment to PropTech innovation. Following a successful pilot at Alexandra House, which earned the Industry Excellence Award for best practice, the IFMCT has been scaled to Charter House and Exchange Square, demonstrating its adaptability. With proven results, Hongkong Land is now preparing to roll out the platform across its entire Central Portfolio by 2026.

Hongkong Land is a major listed property investment, management, and development group. Founded in 1889, it is a market leader in the development of experience-led city centres that unlock value for generations by combining innovation, placemaking, exceptional hospitality, and sustainability.

Michael Smith, Chief Executive at Hongkong Land, said: “This pioneering initiative stands as a testament to Hongkong Land’s leadership in delivering forward-thinking sustainable solutions, highlighting the Group’s long-standing culture of innovation, and our commitment to creating lasting value for all our stakeholders. We’re proud of the platform’s success in Hong Kong, and look forward to extending its impact across our regional portfolio.”

Integrating Building Systems Through AI and Digital Twin Visualisation

The IFMCT unifies over 20 standalone building systems into a single platform—integrating the Building Management System (BMS), AI-driven Heating, Ventilation, and Air Conditioning Systems (HVAC), thermal comfort control, energy optimisation, and soft services such as cleaning, vendor management, procurement, and tenant wellness monitoring. By leveraging real-time monitoring, advanced AI analytics, and 4D digital twin visualisation, the advanced system enhances operational efficiency and minimises disruptions, improving reliability and extending asset lifecycles.

Driving Operational Excellence and Decarbonisation

The IFMCT automates workflows to optimise both hard and soft services, improving daily building operation as well as tenant experience. Shifting from traditional, reactive maintenance to a predictive, proactive model, the platform harnesses AI-powered health analytics to detect early signs of performance decline, preventing service interruptions.

For instance, Air Handling Units (AHUs) are managed like people: healthy units skip routine check-ups, while symptomatic ones receive priority servicing. This condition-based approach resulted in a 16% reduction in AHU maintenance effort after one year, cutting maintenance frequency from monthly to biannual, clearly demonstrating the tangible benefits of intelligent servicing. Other measurable outcomes include a 66% automation rate for work orders, and an 80% reduction in time needed to retrieve asset documentation. The platform has significantly decreased the volume of alarm monitoring calls to both tenants and vendors, streamlining communication.

As climate resilience takes on greater urgency, the IFMCT elevates the adaptability of buildings and operations through intelligent energy management. The platform balances energy demand and adjusts heating and cooling systems in response to forecasted weather patterns, helping Hongkong Land and its tenants reduce energy consumption and accelerate decarbonisation efforts.

Scaling Regionally Following Successful Pilot and Central Portfolio Expansion

The IFMCT’s standardised data structure enables seamless integration across markets, supporting Hongkong Land’s regional expansion of intelligent property management solutions towards the ultra-premium integrated commercial properties strategy. Building on its success in Hong Kong, the platform is set to be deployed at Westbund Central in Shanghai, a development offering high-quality retail spaces, office towers, residences, hotels, and arts and cultural venues. This cross-market implementation reinforces Hongkong Land’s position as a regional leader in building management technology.

More About Hongkong Land

Hongkong Land focuses on developing, owning, and managing ultra-premium mixed-use real estate in Asian gateway cities, featuring Grade A office, luxury retail, residential, and hospitality products. Its mixed-use real estate footprint spans more than 850,000 sq. m., with flagship projects in Hong Kong, Singapore, and Shanghai. Its properties hold industry-leading green building certifications and attract the world’s foremost companies and luxury brands.

The Group’s Hong Kong Central portfolio represents some 450,000 sq. m. of prime property. LANDMARK, the luxury shopping destination of the Hong Kong Central portfolio, is undergoing a three-year, US$1 billion expansion and upgrade, which aims to reinforce the portfolio as a world-class destination for luxury, retail, lifestyle, and business. The Group has a further 165,000 sq. m. of prestigious office space in Singapore, mainly held through joint ventures, and a portfolio of retail centres on the Chinese mainland, including a luxury retail centre at Wangfujing in Beijing.

In Shanghai, the Group owns a 43% interest in a 1.7 million sq. m. mixed-use project in West Bund. Due to complete in 2028, it will comprise Grade A offices, luxury and retail space, high-end waterfront residential apartments, hotels, and convention and cultural facilities. Alongside LANDMARK, it forms part of the Group’s CENTRAL Series of globally recognised destinations for luxury and lifestyle experiences.