Bank Danamon Innovates HR Management with SAP Business AI

SAP SE has announced that PT Bank Danamon Indonesia Tbk (Bank Danamon), one of Indonesia’s leading financial institutions, has integrated SAP Business AI solutions—including SAP’s generative AI (Artificial Intelligence) copilot Joule—into its HR processes, helping to enhance the efficiency of its employee-related tasks, from planning to decision-making.

Established in 1956, Bank Danamon operates 856 branch offices, over 60,000 ATMs across 34 provinces in Indonesia, and offers online banking services for individuals and businesses. With over 8,000 employees, the bank required a scalable talent management approach, prompting it to turn to SAP for help.

SAP Business AI is built into the SAP applications that power critical business processes for 46,000 customers across Asia Pacific and Japan. It comprises a range of AI innovations that have been developed using extensive industry-specific data and deep process knowledge, all created using responsible AI practices.

Bank Danamon Integrates SAP into Critical Processes

Since 2017, Bank Danamon has utilised SAP cloud technology through SAP SuccessFactors. By now integrating SAP’s Business AI within SAP SuccessFactors into its HR processes, the bank expects to further enhance its employee engagement using AI-generated insights and personalised candidate matching in recruitment, all accessed via a single HR platform. This centralisation of data helps mitigate data security risks, leveraging SAP’s security and database management systems.

Bank Danamon has already seen success from leveraging automation in its Human Capital operations, giving support to its decision to integrate SAP Business AI solutions. Its implementation of a conversational, self-service user interface on SAP SuccessFactors and subsequently its SAP SuccessFactors WorkZone in November 2022 contributed to significant results, including improvement in paperless operations, reduction in HR support tickets, increase in empowerment to manager, and simplification in HR processes.

At SAP’s flagship event in Southeast Asia, SAP NOW SEA in Singapore, Handri Yustanto, Business Process and Digitalisation Head, Corporate Human Resources, Bank Danamon, shared how the company is harnessing AI in its HR process to support business objectives.

“Bank Danamon prioritises quality service management, relying on our talent as an asset. The implementation of SAP Business AI supports our role as a strategic business partner, freeing our employees to perform more productive tasks beyond administrative tasks. Business AI also helps to provide recommendations to improve talent management, impacting the company’s long-term goals,” he said.

Andreas Diantoro, Managing Director at SAP Indonesia, stated, “Bank Danamon is a forward-thinking organisation with a strong culture of innovation. Integrating SAP Business AI into their HR processes helps achieve accelerated innovation, enhanced user experiences, streamlined operations, and empowered employees. This technology aims to transform how the banking services sector manages its human resources, promoting top performance and superior service quality. We are excited to support Bank Danamon in this new era of AI-driven business transformation, continually improving employee experiences and processes.”