Commerce Access Sdn. Bhd (CASB), a company known for Business Process Outsourcing (BPO) and Digital Paper Sdn. Bhd. (DPSB), a cloud solution service provider has joined forces to introduce the latest in Contact Centre as a Service (CCaaS) technology to Malaysia known as Talkdesk, a leading CCaaS platform.
The strategic alliance between CASB and DPSB aims to cater to the rising demand for cutting-edge contact center solutions that optimize operational efficiency and deliver unparalleled customer satisfaction.
Talkdesk has been recognized as a leader in the GartnerĀ® Magic Quadrantā¢ for CCaaS for four consecutive years as well as on Forbes Cloud 100. A cloud-based platform powered by advanced AI Technology, Talkdesk enables businesses to deliver intuitive user experiences and seamless interactions across multiple communication channels.
Ā
With this state-of-the-art solution, companies can provide exceptional customer experiences without the burden of costly hardware investments and with faster implementation times.
Ā
According to Observe AI, contact centers have KPI metrics with a focus on customer experience (55%) and customer satisfaction scores (58%). Global companies are also spending top dollar on contact centre software with more than $24 billion spent, and more investments to come.
Ā
“We are excited to announce our partnership with Talkdesk and DPSB, which enables us to provide a complete solution that combines exceptional services with the latest technology,” saidĀ Afidah Kamarudin, Vice President of CASB.
Ā
“Talkdesk’s industry-leading CCaaS platform perfectly complements our commitment to creating impactful business growth for our clients. Together, we strive for a partnership built on trust and joint benefit, ā she further added.
Ā
Rickie Liew, Managing Director of DPSB, expressed great enthusiasm about the partnership, stating, “We are extremely delighted about this collaboration with CASB, a reputable company.
Ā
āIt enables us to expand our presence in Malaysia and offers more businesses the opportunity to harness the power of our advanced CCaaS platform.”
Ā
With a growing emphasis on improving customer experiences, contact centers have taken on a pivotal role in shaping how companies engage effectively with their clients. In Malaysia, the contact center applications market is expected to witness a steady Compound Annual Growth Rate (CAGR) of 1.5% from 2016 to 2023, reflecting the significance of these platforms in modern business interactions.
Ā
For more information about Talkdeskās CCaaS platform, please visit www.casb.com.my or contact Commerce Access Sdn. Bhd. customer service at enquiries@casb.com.my or call 03-7985 5260.
