Singapore Looks to AI to Disrupt Processes, Create Completely New Ways of Working

The vast majority (87%) of organisations in Singapore believe the greatest benefit of Artificial Intelligence (AI) is to disrupt processes and create completely new ways of working. This data was released recently by SS&C Blue Prism, a leader in AI-powered automation. It also found that a third (33%) of Singaporean organisations expect to be using agentic AI to automate work within the next 12 months,

But the research polling 1,650 global CEOs, CTOs, and senior IT leaders (150 in Singapore) found that organisations need to increase their focus on data to realise agentic AI’s full potential.

Agentic AI requires a vast amount of highly organised, standardised data so that it can perform tasks with less human interaction. Our research shows that just over half (53%) of Singaporean organisations have robust and efficient systems for moving data around their organisation. Without these systems in place, you will not get the most out of the technology. You could also increase exposure to risks associated with data protection and sovereignty through activities such as accidental disclosures,” explained Sunny Saha, SVP and General Manager of SS&C Blue Prism Asia Pacific.

Saha added: “The combination of automation, AI, and orchestration is proving to be the essential bridge between raw organisational information and AI-ready data. This spans the training phase of AI, including digitising processes and assembling, collating, cleaning data from diverse silos; as well as the operational phase, managing all the upstream and downstream activities. This combination can also help with implementation of agentic AI guardrails—providing real-time monitoring and access for AI agents, as well ensuring all transactions are appropriately executed according to your organisation’s processes and protocols.”

Finally, Saha noted: “The potential for this technology to improve how we work and how organisations serve their customers is significant. But enterprises in Asia must continue to be vigilant around security and compliance, given the dynamic regulatory environment and frequency of cross-border commerce. A robust data environment is essential to roll out AI solutions without compromising control over their data and operations.”